Customer Service Advisor

Location: Wellingborough

Salary: GBP24,024 per annum from 1st January 2024

Hours: 37.5 hours per week, Monday to Friday plus one in four Saturdays (8.30am – 12.30pm)

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry.

The company are looking to recruit a Customer Service Advisor to join the team.

The Role

To provide professional administrative support within the Claims Team and to company Management/ Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.

Role Requirements

First class communication skillsAccurate data input skillsAbility to build and maintain relationshipsAbility to work to agreed deadlines, targets and objectivesAble to work as part of a team as well as autonomously to a high level of accuracyGood planning and organisational skillsGood problem–solving skillsGood decision makerCommitment to providing a first–class service to customers and repairersCustomer focusedGood knowledge of Microsoft Office Benefits

21 days annual leave + bank holidaysHoliday purchase schemeAdditional birthday holiday dayEmployee benefits Scheme, including counselling service and 24/7 GP service.Free food daysFree parkingClose to shops and amenities To Apply

If you feel you are a suitable candidate and would like to work for this award–winning company, please do not hesitate to apply.