Customer Support AdvisorHebden BridgeOnsiteMon – Fri 8am to 5pmGBP22kPurpose of Role:To be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails for both new equipment & service. Be always aware of customer service level agreements resolving enquiries thorough to resolution and converting sales quotations for both equipment & service to support the needs of our customers.Key Responsibilities: Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipto For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.o For equipment enquiries pass details to relevant persons for further actiono For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements Courtesy follow–up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions Other ad–hoc tasks necessary to support the businessKey Performance Indicators: Call handling / email response levels Complaint handling (initial stage only)Reports To: Office SupervisorQualifications & Requirements: Customer service call centre experience and / or any other sales leads roles Customer focus attitude, with a polite and professional manner Strong attention to detail and accuracy Excellent levels of communication at all levels Works well in a team environment IT literacy 5 GCSE's including English and MathematicsPlease apply to find out more.