Do you want fulfilling and rewarding work that will positively change lives?

We're looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a debt advisor. You'll provide expert debt advice to callers in our contact centres.

Our clients come from a variety of backgrounds and are located across the UK, and we reflect this in our workplace, one where you're valued for being yourself. It's the people we help and our colleagues who make us who we are - a truly inclusive organisation.

Salary:

Starting at 23,000 with the potential for increase up to 27,500, depending on performance and development criteria being met

Where you'll work:

During training, you will work a mixture of home working and office based in our Leeds office. Debt advisors work 35 hours a week and after training you can choose to participate in flexible home working (subject to meeting criteria) which is currently a minimum of 2 days per month in the office.

The rewards:

Fully paid training in our academy before you start supporting clients24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.

The opportunity to buy and sell annual leaveA personal career plan and ongoing training and development and support with role-related professional subscriptions and qualificationsTravel season ticket loansCycle-to-work schemeGroup pension schemeGroup Company Life AssuranceWestfield Health cash plan with employee discounts in high street shopsVitality at Work health and wellbeingEmployee assistance programmeAccess to financial planning and advice2 days paid volunteering leave per yearLong service awards

What you'll be doing:

Talking with callers dealing with problem debt or helping current clients to complete annual or change of circumstances reviewsWorking as part of a team to support our clientsHandling a high volume of calls in a fast-paced environmentWorking in an FCA regulated environmentMeeting set targets on performance

What you'll bring:

Excellent communication skillsThe ability to handle challenging conversationsComputer literacyProblem solving skillsAttention to detailEmotional resilience

Don't worry if you don't have all the skills or experience required - our comprehensive training will give you these.

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring - we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.