Are you searching for your next opportunity in Customer Services? Do you possess a solid background gained in a Customer Services or a comparable environment, particularly in handling inbound communication via email and calls?

As the Customer Service Advisor, you will engage with an established customer base to address enquiries, update records, and provide guidance and assistance

Company benefits and perks:

Competitive starting package at 25,000, with a significant salary increase post-trainingImpressive benefits package for all employees (Contributory pension, healthcare, and more!)25 days of annual leave, with the option to buy/sell additional holidayVibrant and friendly working atmosphereComprehensive trainingModern office facilitiesCentral location

As a member of the customer service team, you will:

Handle inbound calls and emails from customersAddress enquiries, resolve issues, and provide informationUpdate customer records accuratelyDemonstrate a professional and friendly telephone mannerPrioritise customer satisfaction and deliver top-notch service

What we're looking for:

Excellent communication and interpersonal skillsPrevious customer service experienceAbility to handle high call volumes and manage email correspondence efficientlyCustomer-focused mindset and dedication to delivering quality serviceStrong problem-solving skills and attention to detail

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.