Self-motivated with a friendly, positive attitude Flexible in your approach to duties and working hours Ability to work under pressureOur client, with multiple sites in Newcastle-under-Lyme, is a well-established, family-owned business who are proud to offer the highest quality service, a huge selection of products, and, most importantly, excellent customer satisfaction. Sourcing through UK wholesalers where possible, they strive to offer value for money and exceptional quality products across their whole range. Their high standards are what have made them a market leader in their field, and this is a prime time to join them as a Customer Service Advisor.Customer Service Advisor Job DescriptionThis role will initially be on a temporary basis with a possibility of becoming permanent for the right candidate. As a Customer Service Advisor, you will be part of a team offering gold-standard customer service with duties to include: Dealing with customer orders and customer enquiries by telephone Provide excellent standards of customer service consistently Respond to customer queries in a timely and professional manner aiming for first-response solutions Take ownership of and be accountable for each customer service call Provide solutions for customers with an emphasis on a positive outcome Deal with all customer complaints as they arise and within company timescales Ensure abandoned calls are monitored and responded to Customer Service Advisor Specification: Call center experience is required and evidence of dealing with a high volume of calls Self-motivated with a friendly, positive attitude Flexible in your approach to duties and working hours Ability to work under pressure Strong organisational skills Proficient in Microsoft Office, especially Outlook, Word, and Excel Confident and professional telephone manner with the ability to handle difficult situations Literate and numerate with a high level of accuracy Hours Monday - Friday 9:00 am - 5:30 pmSalary: GBP11.06 Per HourBrampton Recruitment is an independent Commercial and Accounts and finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.