We're looking for enthusiastic people with a passion for helping others to join our First Contact Resolution team based at Walnut Court in Swindon as a Customer Advisor.What you'll be doing as a Customer AdvisorAs a Customer Advisor working in our customer-centric contact centre, you'll answer inbound calls from our customers. Every call is different - from helping customers understand their water bill to helping customers who are facing financial difficulty find the best price tariff, you'll listen to the customer and take ownership of their needs, showing empathy, being proactive and finding the best solution.Don't worry if you haven't worked in a contact centre before or don't have experience in the water industry, whatever you've done and wherever you're from, we'll invest in you and your career. If you thrive on a challenge, are at your best when you're busy, and enjoy helping others, the Customer Advisor is the perfect job for you!As we're proud to support the communities we serve, we'll need you to live in the Thames Water region. You'll know if you do as you'll be a Thames Water customer with your water bill coming from us.We continue to work hard to make sure everyone in our region has an opportunity to access the support and training they need, to have a career they love - and that makes the most of who they are. Creating a fair society is at the heart of everything we do.Every customer and every call matters to us and to ensure we're available to support our customers when they need us, you'll be working 36 hours a week on one of the following shift patterns: 5-Day Week - working on a Rotational shift pattern between 8 am - 8 pm Monday to Friday & working 1 Saturday in 4 - 8 am - 6 pm4-Day Week - Monday, Tuesday, Wednesday & Saturday - 08.30 am - 6 pm4-Day Week - Monday, Thursday, Friday & Saturday - 08.30 am - 6 pm5-Day Week - Monday to Friday - 12.15 pm - 8 pm5-Day Week - Monday to Friday - 11.15 am - 8 pm We're holding weekly face-to-face assessment centres for our Customer Advisor role. The assessment centres are held in our office in Walnut Court and are a great opportunity to meet members of our team.The start date for the role is Monday 5th February 2024.What you should bring to the role A strong passion for customer service - if you have worked within a contact centre previously, that's great but also if you've helped people face-to-face or over the telephone, you've got the potential to become an exceptional Customer AdvisorActive listening skillsDemonstrate empathy and understandingAble to hold difficult conversations and demonstrate resilience and strengthPassion and a great team playerA strong level of computer literacy, and problem-solving skills What's in it for you?This is a fantastic opportunity to make a difference and you'll be working with like-minded people with customers at the heart of everything they do. We're dedicated to giving you great training and will ensure you have everything you need to thrive in this role.Real purpose, real support, real opportunities. Come and join the Thames Water family Competitive salary starting at GBP21,000 per annum24 days holiday per year increasing to 28 days with the length of serviceContributory pension - Defined Contribution - Maximum of 12% - 2x employee contributionPersonal Medical Assessments - Open to all once a yearWider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing Who are we?At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?Working at Thames WaterAt Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.Find out more about working at Thames Water.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.