You'll be utilising your customer service skills in this role as the Customer Service Advisor with this city centre based business in Salisbury that offers 23 days holiday per year (increasing with length of service) and an additional day off on your birthday, 4 x salary life assurance, wellbeing advise & helpline, employee assistance programme and discretionary lunch provided! As the Customer Service Advisor, you'll be instrumental in ensuring new and existing customers experience outstanding service.

Your role as Customer Service Advisor will involve:

Helping customers over the phone and responding to email, live chat and social media queriesBuilding rapport with internal and external customers to establish excellent customer relations.Responding to written and phone enquiries in a prompt and professional manner.Processing quotes from customersManaging and documenting customer complaints. We'd really like to hear from you if you have a customer service background and this can be retail or office based. You will need to be confident in the use of Microsoft packages and have a proactive approach to problem solving and work in general as well as:

Good understanding of Microsoft Office applications including Outlook, Excel and Internet applicationsExcellent written and verbal communication skills and be happy speaking to a range of people on the phone and keeping in touch via emailWillingness to take on a variety of tasksAbility to prioritise workload and organise time efficientlyKnowledge of social mediaQuick to learn You can apply here with your CV or get in touch with Emily on or email her at