Dandara Living are looking for a Night Customer Service Ambassador you will support the Assistant Manager on the day-to-day operations of Build to Rent development, Chapel Wharf, Manchester which is home to 1200 residents.

If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on game?changing initiatives. You'll also make long?lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

This role is working from 7pm to 7am for 4 nights a week on a rolling shift.

What you will do:

As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected Deal with incoming and outgoing post and parcels Dealing with resident and guest enquiries Booking in and conducting of apartment viewings and providing feedback to support the leasing team as and when required Booking and managing of resident amenity spaces Conduct move- in appointments, inventories, and meter readings Compiling of inventories Carry out mid-term tenancy inspections Carry out move out inspections, check outs and completing deposit release administration Logging maintenance issues Issuing of keys on move in and key replacements Keeping the resident amenity spaces tidy and presentable Dealing with vehicle parking and keeping accurate records Deal with noise complaints and escalating where appropriate Updating site wide communications / residents portal/app as required Assisting on open days and resident events Carry security walks as and when required Customer Service and Resident Engagement

Provide first class customer service to our residents Creating a community feel through communication, events, and innovations Help maintain a robust resident engagement strategy and help on the delivery of the events Be proactive in listening to resident feedback and action any reasonable requests Liaise with line manager in respect of customer surveys and feedback Ensuring all enquires are dealt with in line with agreed service levels Safety, Maintenance and Administration

Coordinate mid-term tenancy inspections Health and Safety compliance - to include regular system testing Ensure the security of the building is always maintained Ensure building is a safe environment in which to live and work and that it is managed in accordance with procedures Record contractor visits and complete on-site reports to include daily activity logs. Keeping a register of works carried out and issuing permits to work Ensure all building communal areas are maintained to highest standards What you will have:

Desirable

Experience in a property management environment Essential

Flexible to suit the needs of the business Experience using booking systems Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook What we will offer you:

GBP24,000 basic salary 33 days holiday (inclusive of bank holidays) GBPcompetitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) If you are a reliable, driven and highly motivated individual with a strong interest in property, this is the role for you!

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift.