Customer Service Administrator (Hire Desk)

Normanton

GBP22 - GBP24k plus overtime

Our client a leader within their field are seeking an experienced Customer Service Administrator to join their team Hire Desk team due to business growth. They are located in Normanton with free onsite parking and great transport links making them ideally located for candidates from Leeds, Wakefield, Normanton, Castleford, Dewsbury and surrounding areas.

The Benefits

GBP22k - GBP24k salary22 days holiday plus bank holidaysAdditional Weekend shifts available at time and a half and double timeStandard hours are Monday - Friday, variety of shifts between 08:00 and 19:00Onsite Canteen with discounted mealsFree onsite parkingGrowing company with opportunities to progress The main responsibilities of the Customer Service Administrator (Hire Desk) are:

Responsible for smooth running of Key Accounts and/or General OrdersEnsure all on/off hire orders are taken in detail and processed correctlyCreate, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential creditsProduce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notesAdvise Transport Department of any necessary movements within a timely mannerEnsure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line ManagerAchieve all targets and KPI's that are set for individuals/Administration team - example month end target for posting invoices 8th of each monthCreate, post invoices to Sage daily, from various run code reports as specified and update Line ManagerCheck daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delaysAny customer queries must be dealt with quickly and efficiently The ideal Customer Service Administrator (Hire Desk) would meet the following criteria

Administration or Hire desk experience, however full training will be providedConfident with IT, Excel skills are highly desirableExcellent organisation skillsGood communications skills, written and verbalAn ability to work efficiently under pressureAbility to understand and implement written and verbal instruction. Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship.

Submit your CV for this Customer Service Administrator (Hire Desk) role

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been successful.