Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment is required to join a well–established company.

SALARY: GBP21,255 per annum

LOCATION: Hybrid. Working from Home and the Office in Royston, Hertfordshire

TYPE: Full–Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday, 8:30am – 4:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistantwho has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment.

Working as the Customer Service Administrator / Administration Assistant you will be the first point of contact and will be responsible for call handling, providing information and ensuring full customer satisfaction.

As the Customer Service Administrator / Administration Assistant you will also provide support and comprehensive product / service information to customers.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:

Call handling Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery in line with contractual agreements to the onsite client Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery Maintaining and updating personal sensitive information – in line with current GDPR Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires Work to the agreed Policies and Procedures for Health Surveillance & Customer service Dispatch OH reports following the dispatch process Perform all duties within the companies defined training and process guidelines and working to agreed timelines Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines Work in a varied and fast–paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey Act as the initial point of escalation for all stakeholders for the onsite client. Escalate service level issues to Line Managers when appropriate Work individually and collaboratively with the onsite team and the client stakeholders to ensure that all aspects of the contracts operational commitments are met Live the brand and demonstrate the Medigold Health genetic code CANDIDATE REQUIREMENTS

Previous customer service skills and experience Proficient in handling inbound and outbound calls, listening to customers' needs and requests providing helpful solutions to their problems Proficient use of Microsoft Office and IT Solutions Diary management experience Ability to rationalise competing priorities Confident communicator Providing services to meet quality assurance targets Working to and maintaining Internal and external KPI's Maintaining accurate customer service record HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO–P11666

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