The Account Administrator works as part of a team that is integral to the success of our Lifetime Service Department, they deal with all aspects of aftercare for TGW Solutions and products for our customers.

This includes:-

Provision of spare parts. Customer account handling ensuring contractual service level agreements are met. Development of strong relationships with external and internal customers and suppliers in accordance with our core values and departmental objectives. Main Responsibilities

First point of contact for all existing customer enquiries which includes preparing quotes, orders and invoices for our customers. Producing and maintaining excel reports to support departmental objectives. Assisting the Finance Team in ensuring revenues and expenditure are all accounted for within the monthly process. Effectively communicating with internal and external customers and suppliers by telephone, email and face-to-face. Responsible for a number of customers supporting their service level agreements, call outs, repairs and warranty claims. Dealing with emergency requirements for both spare parts and site incident About You

Experience of providing administration support in a customer focused environment. Excellent working knowledge of Excel and other Microsoft packages Strong written and oral communication skills. Excellent attention to detail and strong organisation skills Knowledge of sales order processing software, e.g. Microsoft Dynamics, SAP, or similar Previous experience of working with an engineering environment is desirable Knowledge of finance administration such as, processing invoices. We offer a flexible working environment, and you will receive a competitive salary plus access to our comprehensive benefits package, including annual holiday entitlement with the option to buy or sell more, a health cash plan, a contributory pension scheme, life assurance and free use of onsite gym including weekly classes!

Training and career development also are a key part of the culture at TGW; therefore, you'll have access to training resources internally and externally from day one.