We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking a trainee Customer Service Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your customer service and work for a thriving reputable Exeter business!

Job Title: Customer Service Administrator

Salary: 21,000- 22,000 per annum (DoE)

Location: Exeter

Hours: Full time 9am-5.15pm Monday-Friday

Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more!

The Company

A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day!

The Role

As the Customer Service Administrator, you will be joining the busy Facilities Team based in the Exeter office, ensuring that all external calls are managed and directed to the appropriate people across the business.

Being bright, professional, and proactive, you will provide an essential role to help the smooth running of the company's operations, this is an exciting opportunity to join and make a valuable contribution!

You will also be getting involved in wider front-of-house activities, such as covering reception, setting up meeting rooms and completing other administrative tasks supporting fellow colleagues and clients.

Duties & Responsibilities

Answer all incoming calls across the business in a professional manner

Direct calls to appropriate departments in a timely manner

Liaising with clients on the telephone and in person, dealing with routine enquiries and taking detailed telephone messages

Action all voicemail messages and direct as appropriate

Covering reception when necessary, including greeting clients and visitors in a professional manner, ensuring discretion is used

Assist with setting up meeting rooms and providing hospitality

Any other administrative duties that may be required within the Facilities Department

About you

Experience in a customer service role

Excellent phone skills

Superb communication and listening skills

Computer proficiency

The ability to relay information efficiently

Be willing to learn and be part of a team

Ability to work in a fast paced environment

Understanding the importance of and maintaining confidentiality

Confident being front of house and a representative for the company

A friendly disposition!

To Apply: If you would like to know more, please don't delay in calling us today on (phone number removed), email (url removed) or apply online. This role is likely to have a high volume of applicants, so don't miss out!

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