Anderson Knight is looking for a Customer Services Administrator for one of our clients in Glasgow.

Job Summary: As a Customer Services Administrator, you will play a crucial role in ensuring customer satisfaction by providing excellent administrative support to our customer service team. Your responsibilities will include managing customer inquiries, processing orders, resolving issues, and maintaining accurate records. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer service.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat. Process customer orders, ensuring accuracy and timeliness. Resolve customer issues and complaints efficiently and effectively. Collaborate with other departments to address customer needs and concerns. Maintain accurate and up-to-date customer records and order information. Assist in creating and updating customer service procedures and documentation. Provide administrative support to the customer service team as needed. Qualifications:

Proven experience in a customer service or administrative role. Excellent communication skills, both written and verbal. Strong organizational and multitasking abilities. Proficient in using customer service software and Microsoft Office Suite. Ability to work independently and collaboratively in a team environment. Detail-oriented and committed to providing exceptional service to customers. If you are interested in this role, please apply with your CV in full confidence.