THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Shepshed. The role will be to provide effective Technical support to a network of distributors, staff and end users. This is a permanent full time position, office basedTHE ROLE & YOUR RESPONSIBILITIES: Prioritise and process customer queries and requests submitted by telephone, email or live chatBe the main point for technical advice for all stakeholdersWork with the wider customer services team to deliver technical advice and solutionsProgress and chase all warranty queries whilst keeping the customer informed throughoutEnsure all administration is completed to a high levelUse our internal database systems and technology to deliver great and accurate customer serviceAd hoc projects as assigned by Customer Service ManagerCarry out any other reasonable tasks as requiredEnsure the Company position is robustly explained to customersImplement the Company returns and warranty processesIdentify and highlight opportunities to enhance the Customer ExperienceStrive to achieve outcomes that are mutually understood by the Company and the CustomerEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: After sales experienceStrong customer service skillsStrong administration skillsAbility to work accurately under pressure and meet deadlines High degree of attention to detail Good IT skills with good working knowledge of Microsoft Office / Windows Enthusiasm & an excellent team player Excellent telephone manner with the ability to communicate effectively Skilled at managing difficult messages to customers and dealing with customer responses

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.