Our client are looking for a logistics focused customer service adviser to work on a permanent contract in the Corby area.

The Role:

As a customer service advisor, you will be responsible for, but not limited to:

Adding deliveries to existing load lists, based on geographical location.Communicating changes of delivery dates to all relevant personnel and customers.Ensuring best practice in Customer Service processes and adherence, internal processes, customer liaison and administration in accordance with our policies and procedures.Ensuring all Customer Service processes are documented and always up to date.Building relationships with customers as well as internal departments and colleagues.Following documented processes, and liaising with the Customer Service Manager to ensure the smooth running of the department.Approaching all new and changes to the current processes & procedures with a positive attitude.Ensuring that the delivery schedules and production lists are up to date.Organising remedial actions to facilitate customer satisfaction. What kind of person are they looking for?

Strong attention to detailGood handwriting and note taking.Good geographical knowledge of the UK (mainly within 100 mile radius of Corby)Ability to prioritise and multi-task.Self-driven but can also work as part of a wider team.Able to work to deadlines.Confident phone skillsCustomer Service SkillsIT experience essential (Word, Excel etc) What they can offer you?

Sociable work hours (8:30am - 4:30pm with 1 hour lunch Mon-Fri)Ability to progress.Bank Holidays and Christmas period offGBP21k - GBP23k per annum (depending on experience)Mental Health HelplineFull TrainingPension Scheme