Customer Service Administrator

Customer Service Administrator / Account Manager / Operations Administrator. A flooring firm in Avonmouth needs an Account Manager to join the team. The Account Manager is an administrative position supporting the Operations Manager in planning and organising house build contracts, overseeing health and safety needs, supporting with materials and resource requirements.

The Customer Service Administrator / Account Manager / Operations Admin hours of work are 7:30-16:30 Monday to Friday

Main Duties include:

1. Day to day running of remedials, including all admin tasks from booking in works, entering data onto Act, creating Go Formz and invoicing on completion as per the process. Collation of site documents pre & post install. Managing the customer care inbox'.

2. Help organise and manage in house labour and sub-contractors to carry out work as directed by the Operations Manager.

3. Ensure that all paperwork/job packs are personalised and prepared as directed in the House build process and as required for the Operations Manager to allocate fitters' daily work. This includes creating the fitter's prices.

4. Ensure all necessary paperwork is received by fitters and prepare contract files to promptly give to Finance ready for invoicing.

5. Liaise with sites only as directed by Operations Manager to ensure that they are ready before works commence to avoid wasted labour and resources. Managing the site inspection inbox and flagging any issues from inspections to the Operations Manager.

6. Support the Operations Manager, to deliver projects under budget, keeping a running costing sheet for each contract to show budget control and effective timely re-costings.

7. Handling phone calls from sales, sites, and customers.

8. Create the necessary GoFormz for both fitters and warehouse

9. Responsible for updating the ACT system as well as the House Build spreadsheet.

10. Chase signoffs via phone and email in order to process the job for invoicing.

11. Procure materials across all accounts during peak times or when cover is required. Mainly be done by Trainee QS alongside the Account Manager.

12. Must strictly comply with all new H&S risk and method statement relating to the corona virus.

13. Any other reasonable tasks asked of you by the Operations Manager.

The Customer Service Administrator / Account Manager Role Requires:

1. Previous customer service, account management or sales account experience

2. A sound commercial approach to problems and solving them

3. Excellent communication and people skills; able to communicate on the phone and face to face with office staff, site staff, fitters, subcontractors, and suppliers.

4. Excellent IT skills.

5. Full UK driver's licence required

6. Experience using Sage and Act would be advantageous.

7. Proven track record within contract and domestic flooring would be desirable

The Customer Service Administrator / Account Manager salary is 25-26k + benefits.

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