Customer Service AdvisorEdinburgh - Dalkeith GBP21,000 (temp to perm)Due to some exciting growth, our ecommerce client is looking for three talented customer service advisors to join their business. Duties:- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand- Assist clients on order-on-line- Deal with orders in the back office and liaise with logistics- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry- Manage ongoing customer relationships utilizing our CRM tools- Develop collaborative, positive working relationships with staff at our traditional boutiques- Assist customers with after-sales service issues- Be a primary contact for customer inquiries about our products and brand.- Able to communicate concisely our company policies to client- Maintain and update regular client correspondenceBusiness operational hours are between 8.30am - 5.45pm, this will be 5 days from 7 working 1 in 4 weekends. 36.25 hours per week. Parking on-site available.

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