Customer Service

Northampton

Monday to Friday, 8:30am-4:30pm

24- 26K

Key Responsibilities/Outputs

Answer all incoming calls and emails which consist of queries, call out requests, supplier information and complaints.

Follow up calls and communicate with clients to keep them informed of progress.

Log all repair work requests as well as PPM contract calls.

Schedule all work, route planning all engineers ensuring we maximise output and efficiencies.

To prepare quotations for service-related works. This involves sourcing parts pricing and applying the correct markups.

Order the relevant parts and track/chase progress.

Manage our warranty and subcontractor processes. This involves liaising with suppliers and customers to ensure quick and effective turnaround of jobs.

Assist the accounts team in dealing with invoice queries relating to service work.

Skills/Knowledge Requirements

High level of accuracy and attention to detail

Be confident building strong relationships with customers and suppliers.

Demonstrate an articulate and confident telephone manner.

Strong written and verbal skills

Can demonstrate a good use of IT systems.

Professional "can-do" attitude

Flexible and able to adjust to change.

Capable of dealing with demanding issues

Any other duties

The responsibilities listed are not an exhaustive list and may be varied or revised from time to time to suit business needs. The post holder will be expected to undertake any other reasonable duties as requested by his/her line manager.