Are you looking for your next customer service role that will really kick start your career?
This fantastic organisation specialise in savings and commercial banking, built to serve the needs of individuals and businesses in the UK. This business is entering a period of exciting growth and this will be a first step to join an organisation where you can really develop you skills and grow your career.
If you're passionate about delivering exceptional customer service, and have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you!
This business are dedicated to nurturing your career journey by offering bucket loads of opportunities for personal and professional development. Whether you're looking to build your career for the long haul or need some specific experience to springboard you onto something else!
What you will do in the role of Customer Service Associate?
You will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business
Be the first point of contact with our savings customers on the phone and via email.
Help customers with the opening and ongoing running of their accounts.
Ensure accurate and timely response to customer queries.
Met service level agreements for processes as specified by the Savings Manager.
Liaise with the wider business, including Cash Operations, Change and Finance.
Represent the Savings team including ross functional projects providing insight for process improvements.
Ensure all retail processes are completed efficiently and accurately.
Complaints to be dealt with effectively by following internal processes.
What we are looking for as the role of Customer Service Associate?
Previous experience within a call centre or customer service office based role would be ideal
Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
Exceptional customer service skills
Good analytical and problem-solving skills
Keen eye for detail
Ability to prioritise with a focus on accurate, timely outcomes
Ability to operate and help motivate in a team-orientated environment
Customer service experience: financial services, retail, or hospitality
High numeracy and literacy skills
Excellent communication skills
Preferably degree educated in a numerate discipline
Customer service excellence
Complaint handling
Proficient in Microsoft Office programs
What you will LOVE about the role of Customer Service Associate?
This role is based at our Manchester HQ, your weekly shift pattern will vary between the hours of 08:00- 18:00. You may be required to work across different areas of the business when appropriate. No weekends are required.
Salary up to GBP25,000 per year, dependent on experience
Private medical insurance for you and your partner/spouse
10% Employer pension contribution
30-day annual leave entitlement plus Bank/Public Holidays
Free Gym Membership
Discretionary annual bonus
Discretionary share awards
Life Assurance
Income Protection
Save As You Earn company share acquisition scheme
Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
3 days paid Volunteering leave to support our local communities
Vibrant office location in the lively city centre of Manchester
If this sounds like a role you will LOVE, please send your CV to us today!
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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