Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Operations Coordinator.

Be part of the movement – and play your part

About the role

Our operation runs constantly so we need you to be super flexible. Our shifts run 7 days a week, including bank holidays. The shifts are 12 hours long and are a 4 ON, 4 OFF pattern. This consists of 2 shifts of days, 2 shifts of nights, then 4 days off.

You will be responsible for:

Supporting the Export and Import processes, including booking processing, vessel planning and manifest requirements in inventory systemAssisting customers with daily queries, including manifest amendments to ensure swift customs clearance for our customers.Communicating with necessary stakeholders, including driver, in both the Port of Felixstowe and DFDS Immingham terminalProviding support in relation to Vessel matters Safeguarding and enhancing the service level offered by DFDS and surpassing our client expectations. About you

If you have a gregarious nature, but enjoy working as part of a team, willing to take responsibility and make informed decisions, then please get in touch with us. Ideally you will have previous experience of working in a customer facing role, with the ability to multitask as you'll be working in the heart of logistics processing all bookings and handling customer enquiries efficiently. Good computer skills and ideally a knowledge of Destin8 is desirable.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You'll be able to access some fantastic benefits such as:

Life assurance coverContributory company pension schemeHoliday Purchase SchemeFree ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on tripsFull employee assistance programme including:Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.Huge range of retail discounts from high street and online retailersCashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.Access to Thrive, our award–winning Wellbeing platform.Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.