We are seeking a diligent and organised Customer Operations Administrator to join our customer service team. The successful candidate will be responsible for managing and resolving customer enquiries and maintaining customer satisfaction.

Client Details

Operating in the business services industry, our client is a well-established organisation that boasts a strong team of over 500 employees. Located in Hale, the company prides itself on providing top-notch services to its customers and fostering a supportive work environment for its staff.

Description

Manage and resolve customer enquiries in a timely and efficient mannerProvide support and assistance to the other administration roles Update and maintain customer records and databases Providing support to the project team field-based operatives, taking ownership of requestsCollaborate with other team members to improve customer service processesProvide administrative support to the customer service teamPrepare and distribute customer service reportsResponsible for the preparation of specialist post works reports via platform and other applicationsEnsure the confidentiality of customer informationContribute to team effort by accomplishing related results as neededProfile

A successful Customer Operations Administrator should have:

A strong commitment to providing excellent customer serviceProven administrative skillsExcellent attention to detailExcellent communication and interpersonal skillsThe ability to prioritise tasks and workloadAbility to work well in a teamExcellent communication skills, both written and verbalHigh level of organisation and attention to detailJob Offer

Basic salary of 21,670Internal progression and promotional opportunities An opportunity to work in a supportive and professional work environmentPermanent employment Pension scheme inhouse Discounted membership and retail bonuses We encourage all candidates with the appropriate skills and experience to apply for this exciting Customer Operations Administrator role in Hale.