Customer Insight Manager

Bromsgrove, Worcestershire

GBP40,072.24 per annum

Full Time, Permanent

Closing Date: 9am on Friday 12th January 2024

Interview Date: Friday 26th January 2024

It's more important than ever that our client, as a social landlord, listen to, understand, and engage with their customers. The increased focus on customer care and accountability has sharpened their thinking, and they need an excellent communicator to drive their commitment to customer complaints and resident engagement. They also need to use data to drive improvement and shape services.

If you think this is the role for you, they'll expect you to be fantastic at leading, managing and influencing others, thinking creatively, and using customer feedback to recommend changes to their Senior Managers.

As well as being a champion for the customer, you'll need to engage with partners, the Regulator of Social Housing, and the Housing Ombudsman. Therefore, they expect you to be confident, assured, and adaptable.

What they can offer in return:

32 days annual leave plus bank holidays and holiday buy back scheme

Agile Working

Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

Employee Assistance Programme

Mental Health First Aiders

Healthcare Cash Back Scheme

Retail Discounts

Free Parking and Free Refreshments

Life insurance is also available to members of the pension scheme