Description

We are hiring for a Contact Centre Team Manager to join our Customer Experience Team at our Head Office. We are looking for an experienced manager with the ability to develop, nurture, lead and coach our customer facing advisors. You'll get the opportunity to work across numerous industry leading brands and be part of our mission to Defy Ordinary in the retail sector. You will be leading teams of 10–12 people to deliver a best–in–class service across a shift pattern that has been designed to show our dedication to your work life balance. We operate a hybrid working model, with a minimum of 3 days spent in the office. Why Footasylum? We've been on a journey, growing significantly over the last few years. Over 90% of our customers would recommend us to their friends or family and we have a score of 4.3 on Trustpilot. Customers love us and that is largely down to the work our teams put in to make their experience the best we can. About youYou should have at least 12 months management experience in a similar role. Developing people is something you are passionate about and you can demonstrate previous successes in this area. You drive results and are used to delivering against targets, as well as driving your own personal growth with our support. DiversityWe recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences. Recruitment ProcessThe interview will be a two–stage process. The first will be a competency–based interview with the Head of Contact Centre & Contact Centre Manager. The second stage will be task–based with the Head of Contact Centre and Director of Customer Experience.