Kenneth Brian Associates are working with a prestigious employer based in Epsom, who are seeking a Customer Experience Executive to join their team on a temporary basis until the end of March 2024.

The Customer Experience team focus on managing contact from customers regarding a range of queries in a busy contact centre environment.

Key responsibilities of the role will include:

Managing enquiries from customers via a number of channelsManaging and growing a portfolio of customer contractsTailoring each contact to each specific customerAdvising customers of the options available to themEnsuring customers are contacted within agreed SLAManaging customer expectations, ensuring they are metLiaising with other teams internally To be considered for this role, you will need:

Previous experience in a busy customer focused roleAbility to build and maintain strong customer relationshipsHigh level of communication skills, both written and verbalCommitment to providing excellent customer serviceComputer literate with the ability to learn new systems We look forward to receiving your application.