Red Recruitment is delighted to be recruiting 3 Customer Care Advisors in central Bath. This role will involve taking inbound telephone contacts along with email, social and chat queries. The salary for this position is between 26,000 - 28,000 per annum.

Interviews will be taking place this week and next for a start date of Monday 15th or Monday 22nd January. If you have previous contact centre experience and would like to develop your career with a fast-growing, high quality, and ambitious company, we'd love to speak with you.

Benefits and Package for a Customer Care Advisor:

Salary: 26,000 - 28,000 per annumHours: Monday - Friday, and 1 in 6 Saturdays, 8am - 4pmContract Type: PermanentLocation: Bath/Hybrid

Monday, Tuesday and Thursday you will be required to work in the office, Wednesday, Friday and Saturday you will be working from homeLife insuranceHealth care optionsCompetitive pension schemeHybrid working25 days holiday plus bank holidaysGreat opportunities for career developmentOnsite parkingCasual dressCommission schemeKey Responsibilities of a Customer Care Advisor:

Improving customer satisfaction by owning a customer query through to resolutionTaking an active role in complaint resolution with the aim to resolve on first contactProblem solving and contributing to the improvement of working processesRenewing contracts, ensuring the customer is fully informed of actions takenCompleting any other ad-hoc tasks that may be required to ensure the customer has a great experienceKey Skills and Experience of a Customer Care Advisor:

Previous experience working in a Contact Centre, preferably a high volume Contact CentreExperience in handling and owning complaints through to resolutionGood knowledge of Microsoft OfficeExcellent communication and listening skillsPositive can-do attitude with a flexible approachIf you are interested in this position, please apply now!

Red Recruitment (Apply)