Ultra Precision Control Systems are looking for an Customer Service Executive to join the Customer Services team. As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction. You will help ensure that the business meets our customer commitments.

Key Responsibilities:

To provide a professional customer interface. To liaise with Planning, Procurement and Manufacturing departments to ensure delivery to customer schedule requirements Progress customer issues to the mutual satisfaction of the business and our customers. Expedite critical deliveries through the business, exploring and unlocking bottlenecks. Ensure the delivery of our key contractual and support commitments Attend weekly/monthly delivery schedule reviews To liaise internally providing an update to any change to requirements of the agreed customer schedule and company priorities. Support the cash collection process to maximise our cash flow. Process customer orders through the MRP system Support in the negotiation of any amendments to our existing contracts Support the writing of proposals or quotations to develop business opportunities Support the provision of feedback on market trends and customer behaviour. Share feedback from customers on our performance within the business, helping to develop and implement improvement plans where necessary. Support the production of proposals and quotations following the correct company processes.

Essential Skills & Experience:

Well organised and confident individual able to take the lead on Customer issues Customer focussed but with strong understanding of the impact on the business Effective and persuasive influencer Good clear presenter Good communication skills both verbally and in writing Proactively able to manage own work to in order to achieve objectives Use own initiative within the scope of the role Plans work and delivers on time Makes timely decisions within the scope of the role Experience of MRP systems

Security Clearance:

Candidates must be able to achieve SC security clearance

Benefits:

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

Flexible working within core working hours 25 days holiday with the option to buy/sell 5 days plus bank holidays. 4 times your annual salary in life assurance Flexible benefits package (benefits such as, new car scheme, retail vouchers, gym discounts, employee share scheme, health screening and more!) Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.