Role: Customer Account Administrator

Location: Gloucester

Job Type: Full-time

Salary: GBP24,000 - GBP26,000 per annum (depending on experience)

The Business:

We are representing a fantastic firm in Gloucester whose commitment to client satisfaction and cutting-edge technology is at the core of their success. They are seeking a dynamic and detail-oriented individual to join their team as a Customer Sales/Service Account Administrator.

Job Summary:

As a Customer Sales/Service Account Administrator, you will play a pivotal role in managing customer accounts, ensuring seamless communication between clients and the engineering team. The ideal candidate will have a strong background in using the EMAX ERP/CRM software, as well as exceptional customer service and organisational skills.

Responsibilities:

Customer Account Management:

Utilise EMAX ERP/CRM software to manage and maintain customer accounts.Ensure accurate and up-to-date customer information, including contact details, service agreements, and project specifications. Order Processing:

Process customer orders promptly and accurately through the EMAX system.Collaborate with the sales and engineering teams to ensure timely order fulfilment. Customer Communication:

Act as the primary point of contact for customer inquiries, providing timely and professional responses.Communicate with clients regarding order status, delivery schedules, and any relevant updates. Issue Resolution:

Address customer concerns and issues efficiently, working closely with internal teams to find solutions.Document and report recurring issues to contribute to process improvements. Data Analysis and Reporting:

Generate reports using EMAX ERP/CRM to analyse customer trends, order history, and service performance.Provide insights and recommendations for improving customer satisfaction and sales processes. Collaboration:

Work closely with the sales, engineering, and finance teams to ensure alignment on customer needs and expectations.Participate in cross-functional meetings to enhance overall customer experience. Required:

Qualification in Business Administration, Engineering, or relevant work experience in a related field; desired but not essential.

Proven experience in customer service or sales support roles.

Proficiency in using EMAX ERP software or similar systems; desired but not essential.

Strong communication and interpersonal skills.

Detail-oriented with excellent organisational and administration abilities.

Problem-solving skills and ability to work under pressure when required.

Urgently needed.

Please Apply now if you have the relevant skill sets or attributes required for the position or share with anyone you know who may be interested in the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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