CRM Developer (Customer Relationship Management) RBKC613871

Job Summary:

Salary range: GBP41,967 - GBP50,088 per annum

Work location: London

Hours per week: 36

Contract type: Permanent

Closing date: 7th January 2024

Interview date: 17th January 2024

About Us:

Use your development skills to improve housing services for our residents.

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient.

Kensington and Chelsea understands the opportunity and necessity of positive innovation and change. In particular, we are reviewing our property portfolio and management to ensure it delivers social value and aligns with our ambitions on equality, diversity and inclusion. Understanding the needs of our residents and the organisation that supports them is critical.

The Role:

This role is a fast paced and rewarding position that requires you to support our housing services by designing and building custom workflows in Microsoft Dynamics 365. You'll be expected to provide expert advice on product development to the Applications Manager, and you'll be required to troubleshoot and resolve technical issues that may arise.

Leading on the deployment and testing of new plugins and functionality, you'll be able to develop and build functions as defined by business analysts and the Applications Manager. You'll conduct diagnostics, lead on debugging and system analysis, and liaise with the wider ICT team and third-party providers to provide support with error resolution and incident analysis. We have a wide range of development projects and an endless opportunities for developing CRM for our services. We work closely with Microsoft and share innovative ideas.

This role offers you the chance to play a key part in shaping the services we offer our residents, and work in a welcoming team that allows individuality to flourish and achieves great results for the people we're here to support.

Please refer to the Job Description for more information.

About You:

You'll be a talented developer who is used to working in an agile way within a busy team.

With certified development skills for Microsoft 365, you'll have strong technical ability with code, plugins and web resource creation, along with experience working in a social housing organisation or local authority.

This is a technical role, so you'll need to have a demonstrable track record of following Microsoft practices and adhering to high development and deployment standards.

You'll also be a good analytical thinker who relishes problem solving and conducting research, and always puts the needs of the customer at the heart of your work.

As an open, approachable colleague who's comfortable working autonomously or as part of a team, you'll be able to communicate clearly and professionally with others, and be happy sharing your skills and learning in your role.

You'll have a genuine passion for development, and for using your talents to improve experiences for both your customers and your colleagues.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV's will not be considered for this role.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: