Are you well organised and enjoy providing an excellent service to customers and colleagues?

A fantastic new opportunity for a Coordinator to support our Property Services team and join our fast-paced operations support teams across our regions.

The role will be based out of our Poole Office on a Permanent basis.

Please note this role will be relocating to our Hurn or Blandford offices early 2025.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customerProvide a first point of contact within your area for business partners Assist in complaint and query resolution Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for

Solid experience in administration within a busy customer focused roleSome understanding of building maintenance terminology preferredExperience of using a number of different computer systemsAbility to manage your own work loadStrong customer service focus & Confident telephone mannerThe ability to think quickly and clearly under pressureEmpathy and a passion for helping peopleAs someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package

GBP450 yearly flexible benefit pot to use against benefits of your choice25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits packageGenerous company pension scheme, matched up to 12%Flexible workingRecognition schemeWellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.