Role: Conversation Designer

Location: Edinburgh, 2 days per week on site required

Rate: .00

Duration: 6-month contract

Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.

You'll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.

Skills and experience that we're looking for:

Experience as a UX writer, conversation designer, or content designer.Familiarity working in a complex landscape - ideally financial services.A collaborative mindset ready to be a part of a busy multi-disciplinary team.Flexibility in writing on-brand content in multiple tones of voice.Confidence in writing concise, clear, and consistent copy for different channels.The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.Experience using and collaborating in Design platforms, such as Figma.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button or alternatively email me at

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.