Major Recruitment are currently recruiting for an experienced Contact Centre Team Leader for a well-established company based in Brierley Hill.

Hours of work Monday to Friday rotating shifts as follows.

09:00am - 17:00pm / 11:00am - 19:00pm (weekly rotating) Two weekend days per month required. Saturday hours are 08:30am - 16.30pm and Sunday hours are 09:00am - 14:00pm.

The role is three days based in the office and two days WFH

Salary 26,000 OTE 31,400

Duties & Responsibilities

Motivate staff to achieve team targets and organize monthly incentives.Ensure the effective provision of outstanding customer service.Manage processes related to HR, including regular training and development plans for your team.Review all telephone data, taking relevant actions with telemarketers.Conduct weekly and monthly call compliance following a crib sheet.Assist with/deliver workshops and team meetings.Review and amend training material and process policies when required.Answer incoming calls for other product lines when necessary, converting them into appointments meeting company criteria.Ensure all company processes and policies are followed by the contact centre executive teams.Perform any other duties deemed necessary.

Candidate Specification

Sales experience: Proven experience in Sales background, ideally in Contact Centre.Managing people: Proven experience in managing people for more than 1 year.Problem Solver: Ability to identify and solve problems efficiently.Excellent Customer Service: Demonstrated ability to provide excellent customer service with empathy towards customers .Works Well Under Pressure: Ability to perform effectively in high-pressure situations.Adaptability: Ability to learn in a rapidly changing environment.

INDLS