Lloyd Recruitment Services is thrilled to collaborate with a leading organisation in the search for a dedicated Contact Centre Agent to join their team on a full-time permanent basis. This exciting opportunity offers first-class training and the potential for career progression within the organisation.

As a Contact Centre Agent, you will promote and sell a range of services and products, handle enquiries, and resolve complaints to the highest standards. This role involves providing excellent customer service through inbound calls, outbound calls, email, webchat, and/or social media.

What's in it for you?

25,000 - opportunities to quickly earn up to 27k with additional product learning2 days office and 3 days WFHFree parking on-site25 days plus bank holiday (buy and sell holiday)Lots of discounts across retail and hospitality5 % pensionWorld class training and onboardingPrivate medial cover

Key Tasks/Accountabilities:

Promote and sell services related to insurance products ensuring compliance with all standardsUndergo training and comply with current and ongoing regulatory requirementsContinuously learn and develop product knowledge to meet operational requirementsProvide high-level customer advice and information services to members and potential members, ensuring first-time resolution whenever possibleSupport colleagues through knowledge-sharing in a collaborative environmentTake ownership of personal development, staying updated on products, services, systems, and proceduresAssist other sections of the department and represent the organization at outside events as required

Essential Skills & Experience Required:

Previous experience in customer service/care within a busy call/contact centre environmentStrong communication skills, both verbal and writtenKnowledge of relevant software toolsConfident, empathetic approach to customer service with the ability to investigate, negotiate, and promote products through various channelsAdaptability to new systems, changes, and procedures

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services, and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.