Reed Middlesbrough are currently representing a financial services organisation who are looking to recruit a number of Customer Service Advisors to join their established team on a permanent full–time basis.

This is to look after and manage a brilliant new contract that my client has just won with assessment days to be held on–site on Wednesday 1st November, between 10–12 and 2–4.

Offering an impressive salary of up to GBP23,500 for the right experience, other Benefits include:

Working from home 4x days per week and 1x day from the office, after 3 months training where you are expected to work from the office 5x days per week.Hours – 9am – 5:15 25 days holiday plus bank holidays – option to buy or sell 5 days – PLUS an extra day over XmasAmenities such as tea, coffee and fruit provided free of chargeOnsite free parkingBrand new offices to work from should you wish to work from the office more!Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, LifestyleLife Assurance coverReward schemes The successful candidate will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.

Duties:

Answering inbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesKeep records of all conversations in their database in a comprehensible wayProvide first class customer service The successful candidate will have:

Good communication skills, especially listeningGood interpersonal skillsStrong organisational, planning and prioritisation skillsDesire to improve standards and develop new procedures and working practiceBackground in customer service If this role is for you and you can attend an assessment centre onsite on the 1st November between 10–12 or 2–4 then I want to hear from you