Entry-level position in a well-established law firm based in the Liverpool city centre Ideal location within a modern office suite, constructive environment with experienced managers. Supporting solicitors by obtaining client details, checking the eligibility of a claim; and being the first point of contact for the organisation as a whole!

Monday-Friday 9 till 5.2 weeks training program Client Details

A leading law firm who are currently in need of experienced customer service candidates to join their team. This is an entry-level position however our clients have an internal recruitment program, and progressive opportunities are available in all fields. This is an excellent opportunity for any law graduates looking to make their way into the legal space or of course any experienced call centre specialists looking for a positive environment to work. There is a team-based commission structure on offer, meaning that there is more of an incentive to work together as a team.

Description

Provide the first response service to new and existing clients through answering inbound calls and responding to online enquiries;Make outbound calls to new enquiries generated across multiple marketing platforms;Provide support to Legal Teams in relation to vetting of enquiries, requests for information and on-boarding of new clients;Work with the CRM system to manage cases and ensure a high degree of accuracy regarding client data;Follow all processes / procedures and actively feedback to the Group Head of Marketing any necessary changes to enhance the client experience;Think "Client First" to deliver a market-leading customer experience;Ensure all firmwide data protection procedures are followed to guarantee client data is secure at all times. Profile

Previous experience working within a telephone-based customer service/contact centre environmentProfessional approachOutstanding communication and customer service skillsGood IT/Keyboard skillsAttention to detail Job Offer

Entry level positionGreat trainingIn-house progression systemAmazing office facilitiesCity Centre basedLocal food discount