Complaints Resolution Administrator

Location: Bedford (Hybrid)

Salary: GBP26,250 per annum

Fixed term contract – 9 months initially

Full time (37 hours per week)

We have an exciting opportunity available for a Complaints Resolution Administrator to join our new Service Improvement Team at bpha to provide a professional, responsive and positive complaints and feedback service to customers, ensuring an empathetic approach at the first point of contact.

What you will be doing:?

Supporting the complaint and feedback team to manage the process, ensuring that appropriate policy and procedures are followed, feedback and complaints are managed in accordance with both internal and external procedures and that good quality and timely responses are delivered to customers.

Supporting with the collating of performance information, insights and understanding into the causes for customer feedback and areas improvement based on learning

Working closely with the Complaints Resolution Officers to support them to ensure delivery of service improvements as a result of customer feedback.?

We'd love to meet someone with:

Good listening skills

Excellent interpersonal skills and the ability to communicate clearly both verbally and in writing.

An empathic approach to dealing with customers

Excellent planning and organisational skills

Great communication skills, both written and verbal

A sound working knowledge of Microsoft office package including Word, Outlook, PowerPoint, Excel and Teams

Amongst what we offer you is:?

A competitive salary

28 days holiday PLUS Bank Holidays

A generous contributory pension scheme

Private health care

Free life assurance

Access to an extensive suite of wellbeing services and tools including a digital gym

Opportunities for learning and development

Discounted gym membership

Retail discount scheme

Please note the successful candidate will be required to complete a basic DBS application and this will need to be returned and verified by bpha before a start date can be provided.

Closing date: 17th January 2024

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.