Complaints Officer urgently required (Housing experienced)

An organisation based in Kent is expanding their centralised complaints department, meaning the need for self-starters to joining the team ASAP.

Contract length - 6 months (initial)

Working pattern - Hybrid working (office and home based)

Responsibilities:

Administration of all complaints, Members Enquiries, MP Enquiries, Housing Ombudsman enquiries etc. received Logging and assigning all Complaints for investigation and response to the relevant Service Manager Monitoring and accurately recording all complaints received Ensuring that investigation/response deadlines are adhered to and providing regular updates Answering calls from those wishing to make a complaint, many of whom are often upset and angry with aspects of the service provided, showing empathy and offering suitable reassurance, support and information on how to make a formal complaint Assisting with complaints that are escalated to Stage 2 Comply with Housing Ombudsman requests about complaints being investigated/adjudicated Communicate and liaise with colleagues to gain information for complaint investigation and to ensure completion to required deadlines Apply with your up to date CV attached.