Lloyd Recruitment Services is pleased to collaborate with a distinguished organisation in the search for a dedicated Complaints Handler to join their team on a full-time permanent basis.

What's in it for you?

Salary 24k - 27kPrivate medical insurance for you and your familyVery competitive company pension (total pension between 9% - 22.5%)25 days of annual leave, with the option to buy/sell additional holidayVibrant and friendly working atmospherePaid comprehensive training coursesDiscounts across company products and servicesFree parking on-siteSavings on fuelEye Care voucher schemeModern office facilitiesCentral location - 5 minute walk from train stationEast Grinstead, with Hybrid working pattern. Two days office and then rest WFH

About the Role:

As a Complaints Handler, you will play a pivotal role in investigating concerns and feedback from their customers. Working closely within a team, you'll engage with various departments to gather information for responses, focusing on customer service, empathy, and efficient problem-solving.

Key Tasks/Accountabilities for the Complaints Handler:

Monitor and respond to emails in designated inboxes, redirecting and allocating as necessaryLog complaints, feedback, and compliments using relevant databasesAcknowledge complaints within specified timeframesInvestigate complaints collaboratively with colleagues and departmentsRespond to member correspondence through appropriate channels (call, email, letter, etc.)Share positive feedback with relevant teams for acknowledgmentWork diligently to achieve service level agreement (SLA) targetsMeet individual and team performance targets for quality and productivityAssist other admin teams as needed for streamlined workflowAttend off-site events as required

Essential Skills & Experience Required:

Proven experience in delivering exceptional customer experiences and handling complaintsExcellent written, verbal, and interpersonal skillsAttention to detail and accuracyFlexibility and ability to work to deadlines in a dynamic workloadCritical thinking and problem-solving abilityAnalytical and investigative expertiseAbility to work both collaboratively as a team player and autonomouslyWell-developed IT skills, including proficiency in Google Docs/Sheets, Word/Excel, and email

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500.

Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.