Job Title: Complaints Advisor

Location: Wrexham, UK

Salary: 23,000 basic

About the Role:

As a Complaints Advisor, you'll play a pivotal role in addressing and resolving customer issues. Your primary responsibility will involve handling customer complaints efficiently and effectively. You'll need to investigate concerns, empathetically communicate with customers, and provide timely and satisfactory resolutions.

Key Responsibilities:

Handle incoming customer complaints via multiple channels (phone, email, chat). Investigate and assess complaints, understanding the root cause of issues. Communicate clearly and empathetically with customers to de-escalate situations. Collaborate with internal departments to resolve complaints swiftly. Maintain accurate records of complaints and their resolutions. Identify patterns in complaints to help prevent future issues. Requirements:

Proven experience in a customer service or complaints handling role. Excellent communication skills, both written and verbal. Strong problem-solving abilities with a focus on finding solutions. Ability to remain calm and composed under pressure. Attention to detail and accuracy in recording information. Why Join Us:

Opportunity to make a significant impact on customer satisfaction. Collaborative and supportive team environment. Continuous learning and development opportunities. How to Apply:

Please send your CV and a brief cover letter outlining your relevant experience