Sanderson are partnering with one of the UK's fastest growing financial services companies who are looking for a confident and diligent customer service expert to join the complaints team!

Duties include:

Handle and maintain an effective corporate approach to the handling of complaintsTo ensure the effective management of a dynamic and a complex complaints caseload, managing complaints promptly, providing responses that address the complainant's concernsAppropriately escalating complaints to the Complaints Manager Personal attributes:

Client focus and commitment to quality client serviceExceptional relationship building and management skills with ingrained service ethicSelf-motivated, team player with effective communication skillsEnthusiastic personal impactProactive approach to work and problem solvingAble to plan and prioritise effort, execute effectively and regularly switch prioritiesComfortable and able to engage with internal management and staff all across the businessOutgoing, confident personality with the ability to remain positive during difficult conversations with Advisers and direct clients This position is full time and permanent which offers a competitive salary of circa GBP25,000. Experience within a complaints environment is desired, however applications from all customer service backgrounds are welcome.