Job Profile for Commercial insurance claims handler – AM

Commercial insurance claims handler, for an award winning international insurance broker with more than 40 years experience in providing innovative insurance solutions and risk management advice to clients. The firm offer protection, guidance, and support to a wide range of businesses and private individuals, and clients range from start ups and SMEs, through to multinational and high profile individuals.

As a Claims Handler at Ashley Page Insurance Brokers, you play a crucial role in managing and facilitating the claims process for our clients. This position requires a dedicated and empathetic professional with strong problem–solving skills, attention to detail, and the ability to provide compassionate support to clients during their times of need. You will work closely with clients, insurance carriers, and other stakeholders to ensure efficient claims resolution.

Commercial insurance claims handler Position Overview

Claims Processing: Receive and document client claims, ensuring all necessary information and documentation are complete and accurate.Register claims with insurance carriers and initiate the claims process. Client Support: Serve as the primary point of contact for clients throughout the claims process, providing timely updates and addressing inquiries and concerns.Offer empathetic and supportive guidance to clients during difficult times. Claims Investigation: Investigate the validity of claims by gathering evidence, interviewing involved parties, and evaluating policy coverage.Collaborate with loss adjusters and specialists when necessary to assess the extent of damages or losses. Documentation and Reporting: Maintain organized and detailed electronic claims records, including all correspondence and documentation.Prepare and submit comprehensive claims reports to insurance carriers, clients, and management. Negotiation and Settlement: Negotiate with insurance carriers to secure the best possible settlements for clients.Ensure that settlements are in compliance with policy terms and regulations. Partner Management: Collaborate with external partners, such as adjusters, claims companies and repair contractors, to facilitate claim assessments and repairs.Monitor partners performance and adherence to service level agreements. Policy Compliance: Ensure that claims handling practices adhere to industry regulations, ethical standards, and company policies. Stay updated on changes in insurance regulations that may impact claims handling. Quality Assurance: Conduct quality checks on claims documentation and processes to minimize errors and ensure accuracy.Implement continuous improvement measures to enhance claims handling efficiency. Communication and Coordination: Collaborate with other internal teams, to provide seamless client service.Communicate with insurance carriers to expedite claims resolution. Other Duties: The responsibilities listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the business. The job holder will be expected to undertake other duties as appropriate and as requested by their line manager. Commercial insurance claims handler Position Requirements

Strong knowledge of insurance policies, coverage options, and claims procedures.Exceptional communication and interpersonal skills, with the ability to provide empathetic support to clients.Strong problem–solving and negotiation abilities.Attention to detail and accuracy in claims documentation.Proficiency in using Acturis software and Microsoft Office Suite.A commitment to ethical business practices and compliance with industry standards. Commercial insurance claims handler Position Remuneration

GBP30k – GBP37.5kRange of benefits, including competitive holiday packageExcellent company culture Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi–disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.