Club and Spa Manager

My client, a 5 Leisure Management company operating high-end luxury residential developments across London is now recruiting for a Health Club and Spa Manager to take the lead one of their beautiful Clubs in South West London. This facility hosts a Gym with unrivalled top of the range equipment, a stunning Swimming Pool with a Sauna/ Spa, and Personal Training.

As the Club and Spa Manager you will be responsible for the day to day operation, driving the quality of standards within the leisure team and programme on offer whilst ensuring the delivery of exceptional levels of customer service to all residents and their guests. This position is a Full time position, offering additional personal training income opportunities off shift.

Duties:

You will take responsibility for all operational aspects of the Club including quality, rota management, team management and development, maintenance & Health and Safety, customer service, organising external practitioners, treatments and personal training.

You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented.

You will lead a team responsible for the highest achievements in customer service and guest interaction. Service Delivery must be at the highest level at all times.

Skills and Experience:

Management experience of running a private Club and Spa within a luxury environmentA strong understanding for 5 customer service and standardsDiversity of working with a range of clientele and building positive relationshipsExperience of operating facilities within the Leisure/Hospitality/Spa sectorsAbility to lead and motivate team membersGood standards of computer literacy in Microsoft Word, Excel, PowerPoint and ExcelGood understanding of health and safety requirements of a gym and swimming poolAbility to handle multiple tasks at one time often switching from one to another without loss of efficiency or composureMust be detail oriented and organizedExcellent customer service, communication, and interpersonal skills requiredWell presented, professional and approachable character with management experience Desirable Qualifications:

Level 2 or 3 Fitness qualifiedPool Plant trained - Or willing to undetakeFirst Aid and/or RLSS Emergency Responder qualified This company offers a fantastic working environment, great culture and are renown for driving succession plans for personal career progression.

If this sounds of interest, please apply today!