At Urban Spaces we take a different approach to Estate Agency, covering a much wider geographic area than traditional estate agents and at the same time specialising in unique properties. Whether it be a live/work warehouse in Hackney Wick, a Victorian School conversion in Peckham or a former gas laboratory in Fulham, we have built a reputation over 25 years for marketing London's most exceptional urban spaces.

As a brand we attract a large following of interesting clients who specifically seek out unique and unusual properties to inspire them and we are now looking for a Customer Success Specialist (Maternity Cover) to join our team. The successful candidate will need to be outgoing, enthusiastic, and hardworking in order to have what it takes to progress and succeed in a leading property company. We offer competitive salaries and a fun working environment.

Our Client Success Specialists are responsible for covering our Sales and Lettings departments with the following roles:

Onboarding New ClientsLettings Deal ProgressionRecovery of Rent ArrearsWebsite AuditsRenewals CoverIssuing and Signing–off our Property Fact FormPhoto/Media Ordering and ManagementVendor Anti–Money Laundering ManagementNew Listings Management Key Skills / Qualifications / Behaviours required:

Ability to communicate effectively, build rapport and develop professional relationshipsCommitted to delivering excellent customer serviceCharm, perseverance, enthusiasm and hunger to succeedDefining priorities and organising yourself to be effectiveBeing diligent in all aspects of the roleDiplomatic and empathetic professional approachExperienced in dispute resolution and problem solvingEffective written and verbal communication skillsMust have a minimum of 1 year estate agency experienceARLA qualifications are desirable but not essentialGood knowledge of the relevant Landlord and Tenant ActWilling to learn and desire to contribute to an innovative and forward–thinking businessIf you are looking for a challenging and exciting role then please apply. Benefits and Opportunities:

Competitive salary with OTE: GBP31,000Career progression and career opportunitiesCompany benefits and extras Location: Central London and Remotely Hours: Monday – Friday 9am – 6pm

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