Robert Walters have partnered with a leading, well recognised Financial Services business based in central Birmingham who are looking for a Client Services Representative on a permanent basis to be responsible for developing and maintaining effective relationships with Clients as the owner of all queries, issues and escalations and providing exceptional customer service.

Key Responsibilities as the Client Services Representative: You will be responsible for the management, ownership, and co–ordination of all service queries from clients including escalations and client complaints. You are the primary contact point for clients and will have an all–round knowledge of the business. You will have exceptional customer service expertise, as the owner and coordinator of all service queries. You will need to work with the business and clients to review query resolution, data analysis, data entry, exception reporting and the planning & implementation of process improvements to support the client. Providing escalation support for more complex, technical business queries. You will be the owner and drafter of all clients facing communications. You will be responsible for client facing incident communication. You will need to maintain comprehensive knowledge of applicable products, services, and company policies and procedures. You will be an interface with clients to determine present and future needs and discusses progress toward solutions, building strong relationships as you go.

About you as the Client Services Representative:Success in this role will be building an understanding of the client's business model and the services that we provide for them and recognising opportunities to improve new and existing services across the client base. Strong communication skills are essential and the ability to build good working relations at all levels within a client organisation. Comfortable engaging and communicating at management/executive level is a key to the position.

Educated to degree level or equivalent. Experience of working in a similar role within Financial Services and knowledge of the associated regulations. Decision making in a high–pressured environment. Self–motivated and a proactive with a can–do attitude. Exceptional attention to detail and analytical skills.

The is great opportunity to offering up to GBP35,000 per annum and hybrid working. If are looking for a challenging but rewarding role within an established team, then please contact Robert McShane at Robert Walters on

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