Department: Operations

You will be responsible for a number of clients and for leading a team of client service executives . Flawless planning, proactive communication, quality and timeliness are essential to ensure the high level of client satisfaction.

Main role responsibilities:

Management of all aspects of contracted client deliverables so that they are on time and correct.Understand the financial implication of not delivering the agreed service.Participates, leads and presents in client meetings.Leads a client service team to achieve company, division, team and personal objectives.Manages all people management processes –appraisals, expenses, holiday approval etc.Provides coaching and feedback to develop team and drive high performance.Prioritises and delegates to ensure all tasks are completed on time and correct.Solutions focused, identifies issues and appropriate remedial actions following root cause analysis.Escalates to senior management the risks and relevant courses of action as required.Manages and updates required measurement & status reports.Effectively builds relationships with external clients and internal teams, especially our commercial & solutions team.Understands and supports the team with complex queries.Proactively identifies initiatives to improve quality and efficiency.Pushes back appropriately where requests do not comply with standard operating procedures.Scoping, briefing and management of all contracted and ad–hoc client requirements.Ensures that all process and QC procedures are fully documented and adhered to.Works with the commercial teams to clearly define deliverables. Skills and Experience Required:

Self–motivated, accountable and committed with well–developed decision–making skills.Strong communication and interpersonal skills, ability to lead, influence and motivate.Has experience in people management, or the ability/motivation to gain this.Strong organisational, prioritisation and delegation skills.Highly numerate with excellent problem–solving skills and consistently solutions focussed.Strong customer orientation, ability to manage complex and conflicting requirements.Strong team player fostering strong working relationships across teams and across departments.High quality of written and spoken English.Excellent IT skills, particularly in Excel and PowerPoint.Working knowledge of change management. What my client can offer

Long–term career development in a market–leading organisation.Hybrid working – 2–3 days a week in their Bracknell Office.Competitive salary and impressive benefit package to match.Working in an international company with opportunities across the UK and globally.Bespoke training to suit your individual needs and development.Friendly working environment with regular social events planned by our internal social committe through– out the year.