Essential Functions

Day to day responsibility for receipt, logging and resolution of client enquiries received from client contacts, cardholders, and Program Managers/Card Account ManagersResponding to enquiries received via telephone and/or email or face to faceDelivery of training on the client facing portals, e.g., Card Account Management and Smart DataExecution of core operational processesEnsuring exceptional levels of client serviceKeeping clients informed and up to date on status of open enquiriesRegular follow up on open enquiriesPrompt escalation of aging/complex client enquiries Knowledge

Financial Services: Corporate Bank and or Card related fields.

Skills

Enthusiasm for delighting clientsComputer/Technical Skills: MS Office products; CRM SystemsDynamic professional with outstanding written, presentation, and visual communication skillsEasily builds and maintains relationships with key stakeholdersExperienced at establishing priorities and meeting swift deadlines in a fast pace, rapidly changing environment