First point of contact for customers in relation to order placement Receiving customer orders mainly by email/phone and placing these into systemDealing with queries relating to these orders such as price queries and delivery delaysDeveloping and maintaining good relationships with customers and colleagues Developing good communication skills via email and phone with internal and external customers/colleaguesDealing and resolving customer complaints such as damaged or delayed deliveriesManaging workload in an efficient and organized way, keeping the system/colleagues up to date where necessary.Efficient and supportive team working