Are you looking to step into a role that places you at the heart of client satisfaction and service excellence? Imagine being part of a team where your efforts directly shape client experiences!

We re proud to be supporting our Cirencester based client to recruit a Client Satisfaction Manager on a temporary 3- 6 month contract. Playing a crucial role in supporting and leading a team and liaising with senior stakeholders, this is a brilliant opportunity to gain experience in a fast-paced environment for a FTSE 100 company.

Offering GBP15 per hour and hybrid working, this is a full time temporary contract with working hours of Monday Friday, 9.00am-5.00pm.

As a Client Satisfaction Manager, your responsibilities will include:

Logging all survey responses on Salesforce to maintain a comprehensive audit trail. Producing weekly management information reports on response volumes and feedback themes. Updating and managing the documentation of the survey process, including key roles and contacts. Building strong relationships with various business areas to ensure seamless client service delivery.

We would love to hear from you if you have the following:

Proven experience in managing a team, particularly in high-volume workflow environments. Strong IT literacy, including proficiency in Excel, Word, Outlook, SharePoint, Salesforce, Teams, Zoom, and PowerPoint. Excellent communication skills, both written and verbal. A proactive, creative approach to problem-solving and process improvement.

The Role:

As Client Satisfaction Manager, you will lead the Client Reporting Team who provide Client Survey support as part of the Annual Wealth Account report run. You will be instrumental in providing feedback to senior management and ensuring a high-quality client experience.

Plus, as a Niche temporary worker, you'll accrue holiday pay, enjoy weekly pay, and potentially benefit from a pay increase and pension scheme inclusion after 12 weeks. Many temporary workers have successfully transitioned to long-term or permanent roles.

The Company:

As the market leader in their industry, the business has seen impressive growth in their permanent workforce since their conception, leading to substantial infrastructure development to their office space in Cirencester. At present, the organisation boasts office space all over the country and business interests across the globe.

Culturally, the business is well structured and incredibly supportive. All teams have had a vast amount of experience onboarding new team members on both a virtual and in-person basis. Full training will be provided and with collaborative, modern offices, a staff cafeteria and on-site parking, it truly is a great place to work.

How to apply:

If this sounds like the ideal job role for you, then please apply now! Alternatively, contact Niche Recruitment to find out more.