When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it's an approach that can make a real difference to people who want to own a property.

It's what we call the Kensington Difference.

Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC from 1 March 2023, and the principal activity of the Company is the origination and servicing of mortgage assets. The Company is authorised by the Financial Conduct Authority for regulated activities.

THIS ROLE IS A 12 MONTHS FIXED TERM CONTRACT

Overall Purpose of Job The purpose of this role is to act as the client liaison for all third–party servicing clients. This involves communicating with internal stakeholders across all functions, ensuring all client requirements are met in a timely and reasonable manner, managing monthly governance meetings, staying abreast of portfolio performance and being able to understand and explain underlying trends. The role also involves managing some aspects of our relationship with beneficial interest owners of securitisations which we service, including product switch buy–backs and support on refinancing.

Key Accountabilities To liaise with and manage Clients to ensure that on–going processes are established, agreed, monitored, met, and maintained.To act as a central point of contact for all inbound and outbound queries, ensuring a full audit trail of conversationsTo identify and manage risks and incidents as they arise, escalating where appropriate to ensure that both clients and all key stakeholders are always kept fully informed.Ensure high quality services are provided to all clients, with a minimum accordance to the agreed SLAs and reports delivered with SLAsTo provide project support for ongoing Client Change Requests and on boarding or off boarding of clients. This includes but is not limited to loan securitisations, loan sales and ensuring that the agreed processes and policies are met to standards as prescribed during the project lifecycle.Prepare and facilitate regular client governance/general meetings, including collating meeting packs and MI plus writing minutes and agreeing actions.Look at strategic opportunities with clients and manage these through accordingly. Maintain high ethical standards and client confidentiality and ccomply with all regulatory requirements such as compliant handling, GDPR, data privacy To work alongside the Portfolio Strategy Credit & Analytics team on management of the retentions processes and similar projects that arise. Experience, Knowledge, Skills Excellent interpersonal and presentation skillsExcellent relationship building skillsExcellent MS Office skills e.g. Word, Excel, Power PointExcellent communication skills both written and oralAccount management experienceDetailed Mortgage Servicing understanding or a willingness to learnAbility to overcome objections and influence outcomes.Ability to work on own initiative and as part of a teamExperience in mortgage lending and securitisation desirable, or a willingness to learnPrevious client or customer relationship management is essentialCommercial acumen, connecting needs of our clients, customers, colleagues, and company to create value.Focussed and delivery–driven with the ability to meet tight deadlinesAbility to analyse data Qualifications Experience in a financial service–related industryExperience in a client facing role essentialA level standard, degree preferred Your Opportunity Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available so we try and support everyone however we can.

We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.

If you want to make a Difference, apply now.