Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?

The Portfolio Group have a phenomenal opportunity on the table we are looking for a talented individual to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.

As a Client Engagement Specialist you will focus on managing existing clients and retentions, as well as being accountable for the online reputation. Managing online reviews.

Day-to-Day Responsibilities

Looking after, and responding to online reviews for the businessManaging member complaints and retention opportunitiesEnsuring all member service issues are resolved in a timely mannerEnsuring that all online reviews are dealt with efficiently and professionally to a high standard

What you Bring to the Team

A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the teamAbility to work in a fast paced environmentStrong time management skillsA dynamic and flexible approach, as well as the ability to work under pressure

Benefits

25 Holidays + Bank HolidaysDay off on your BirthdayPerkBox DiscountsSocial Events Throughout YearContributory Pension Scheme

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