Trainee Claims Technician

Our Client, a successful and well-known Insurance Broker, is looking to recruit another experienced Claims Handler to join their Claims Team based in Cambridge.

You will have an enthusiastic client focused approach and will be supported by Colleagues within a close-knit team.

Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress.

Key responsibilities

Recording new and managing existing client claimsDealing with clients' and insurers' telephone, post or email claim queries on a daily basisLiaising and negotiating with insurers, clients and adjusters regarding the progress of claimsProviding suitable advice to clients regarding claims or potential claims in relation to policy cover and immediate and ongoing post-loss action and keeping clients informed of progressAdvising clients on how to handle small claims themselves where these fall within the policy excessPreparing claims reports for Broking Technician/Account Handler or Account/Broking Executive for discussion at mid-term and annual reviews with clientsAttending claims meetings at clients' premises with Account/Broking Executive or unaccompanied if requiredLiaising with Claims Manager, Account Executives, Broking Technicians/Account Handlers and Directors over any queries relating to policy cover in relation to a claimIdentifying potential problem or contentious claims as soon as reported or when issues occur to Group Technical Claims Manager and providing updates on claims progressProviding assistance to colleagues with workloads/client queriesMaintaining an effective diary system and chasing outstanding diariesProviding claims statistics/information to management as and when requiredAttending and contributing to Claims team meetings Additional responsibilities:

Ensuring a high level of customer service is achievedMaintain work states, entering accurate information timely as requiredComplete any reasonable request made of you by a Manager or Director Requirements:

At least 2 years of claims experienceExcellent communication and organisational skillsGood IT skills are essentialIdeally, the successful candidate will hold the Cert CII qualification or be working towards it